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I lost my certificate or my private key...

If you lost your private key, its password or if your certificate cannot be used anymore (after a server software switch for example), you can request a certificate reissuance.

Almost all the server certificates we provide can be reissued for free during their entire lifetime.

A reissuance do not change the certificate expiration date and allows you to change your server software.

To request a reissuance, go to your certificate's status page and click the "Reissuance" button: https://www.tbs-internet.co.uk/php/HTML/statut.php